CMS Mechanical Service Company, a world-class, commercial, national HVAC service provider, is hiring a Customer Service Representative to join its Call Center team.
The Customer Service Representative serves on the team as the business contact for the customer and is responsible for customer satisfaction. The agent is expected to provide excellent customer service to accounts, as well as meet customer needs and goals within the organization.
Duties to Include
- Answers incoming phone calls and e-mails
- Data Entry; i.e. entering new service calls, updating notes in company system, entering quotes etc.
- Provide regular two-way communication between the customer and operations, to provide strong team representation and set proper customer expectations.
- Checking technicians in/out from service calls.
- Ability to multi-task
- Excellent written and oral communication skills
- Trainable to accomplish goals and work requirements
- Skills to develop relationships with clients
- Proficient in Microsoft Office Suite
- Well organized, self-motivated, & proactive.
- Life Insurance
- Vacation & Holidays